Please view our FAQ below
If you have any additional questions please contact us here.
Products
How deep are your fitted sheets?
– All our fitted sheets have a 38 CMS deep pocket. They also come with full elastic banding that’s sewn around the edge for a little extra flexibility, ensuring a generous fit over even the deepest mattresses.
Do U'Linen sheets wrinkle?
– As with all of our products, we like to let nature do its work. This is why our 100% organic sheets may wrinkle more easily than conventional “wrinkle-resistant” bed sheets that have been soaked with harsh chemicals or waxes. Feel free to iron our sheets at low heat.
How do I care/wash my sheets?
– Please view our washing instructions to make your sheets last.
What does thread count/ organic and long staple cotton mean when it comes to sheets?
– To learn about our sheets and more, please click here.
Where can I see samples for the sheets?
– Feel free to come visit us in our showroom here.
Payment & Orders
What payment methods do you accept?
– We accept all major credit cards via stripe, all payments are encrypted and secured. Cash payments are accepted in-store.
*Please note, we can only accept one form of payment per order.
Will I be charged VAT?
– All our listed prices are inclusive of VAT.
What if I need to modify the contents of my order?
– If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. We also cannot remove items from an existing order.
How do I cancel my order?
– Contact us within 60 minutes of placing your order to process a cancellation. Cancellations can only be made during business hours Monday – Saturday, 9:00 am – 6:00 pm GST. We cannot cancel orders for you on Sunday.
Kindly allow 5 to 10 business days for the refund to be reflected in your account.
Please note any refund amount related to canceled orders will be net of any payment *transaction fees that we incur.
*Transaction fees incurred – 2.90% of the transaction value.
Order cancellations are not guaranteed. U’Linen reserves the right to deny order cancellation requests to customers that exhibit excessive cancellation activity.
Do you offer in-store pick up?
– Yes! All our products are available in-store at our showroom here.
If you have placed an order online, just click in-store pickup at check-out.
When will my product ship?
– Please look at our shipping policy for all shipping-related queries.
Can I return my sheets and get a refund?
– Please view our return policy for all return and refund queries.
Where can I apply a discount code?
– Valid coupon codes can be applied at checkout. Only one coupon code is allowed per order.
Can I change the shipping address after placing an order?
– Please contact us within 30 minutes after you have placed your order to make any shipping related changes.